EU Return Policy

Dear EU Art Enthusiast,

We are delighted that you’ve chosen to bring a piece of Latin art into your life, and we hope it brings you joy and inspiration. However, we understand that sometimes a piece may not resonate as expected. To ensure your experience remains positive and stress-free, Artenango gladly honors the consumer’s right to withdraw in compliance with the EU Right of Withdrawal Directive (2011/83/EU.

Notification of Withdrawal
Please let Artenango know within 14 days of receiving the artwork that you wish to return it. We will not be able to accept returns initiated after this window. You can notify us of your intent to return the work by email at help@artenango.com or by completing this form. If you require additional support or would like to submit your withdrawal notification another way, our team is here to help and can be reached by email or phone for further assistance. We will promptly acknowledge receipt of your Notification of Withdrawal.

Eligibility for Return
An artwork may be returned within the 14-day window for any reason for a full refund. We kindly ask that the artwork be returned in its original packaging and condition to qualify for a refund. Customized artworks and commissions are not eligible for return. Works must be received in original condition; damage to the work may reduce the refund value or make the work ineligible for return.

Return Shipping
The artwork must be carefully packaged in its original packaging or equally secure packaging and returned to us using insured shipping. The cost of return shipping will be your responsibility. Artenango will generate a shipping label for you to print and affix to the package to facilitate the return of your artwork. Once you’ve notified us, the artwork must be shipped to Artenango within 14 days. This ensures a smooth and timely process for both of us.

Refund Process
Upon receiving the artwork, we’ll inspect it to ensure it’s in its original condition. Once confirmed, we’ll process a full refund of the purchase price within 14 days to your original payment method. If you have any questions or need assistance, our team is here to help—just reach out to us at help@artenango.com.

Thank you for allowing us to be part of your art journey. We truly value your trust and hope to welcome you back to our collection in the future.

Warm regards,
Artenango